Our volume of email is very large and we have extremely limited resources to answer every email personally at this time. You, our fans, are VERY important to us and we always want to give you any help that we can! In order to answer your question as quickly as possible, we URGE you to review the Frequently Asked Questions (FAQ) listed below! For many of you, these questions will provide an answer much faster than we can at this time.
Roush Fenway Racing
Frequently Asked Questions
I am interested in becoming an official sponsor of Roush Fenway Racing.
I would like to advertise on RoushFenway.com.
Help! I have questions regarding the free Roush Fenway Racing online fan clubs.
How do I get to the Bulletin Boards/Chat Room?
I want to drive for Roush Fenway Racing, what can I do?
I want to participate in the next 'Driver X' competition, how do I apply?
I need help with my order from Team Caliber, what do I do?
I would like to work for Roush Fenway Racing/Roush Industries. Where do I send my resume?
Does Roush Fenway Racing have an internship program?
How can I obtain autographs from Roush Fenway Racing team drivers?
Where do I send my requests for charitable donations?
How can I find out if any of the Roush Fenway drivers will be appearing in my area?
Can I get tickets/pit passes through Roush Fenway Racing?
Can I take a tour of the Roush Fenway Racing race shops?
Where are your museums located?
I would like to hold my next event at the Roush Fenway Racing museum. Who do I need to contact?
How can I book a Roush Fenway Racing show car for my event?
How do I become a Roush Fenway Racing licensee?
How do I find Roush Performance parts and automobiles?
Where can I go to buy used race parts?
Where can I find Roush Fenway Racing merchandise besides on the website?
When I bring up the site, I can't see certain parts. What do I do?
I can't see pictures on the website, what do I do?
I don't see any of the buttons to help me navigate around the site, what do I do?
Some of the information on the site looks outdated, what's up?
If you would still like to contact us, send an e-mail to roushracing@roushracing.com. Because of the threat of computer viruses, EMAILS WITH ATTACHMENTS OR WITHOUT A SUBJECT WILL ABSOLUTELY NOT BE OPENED AND WILL BE DELETED. We apologize for this inconvenience.
Thank you for your interest in Roush Fenway Racing!
I am interested in becoming an official sponsor of Roush Fenway Racing.
If you would like to find out more about becoming an official sponsor of Roush Fenway Racing and any one of our 13 teams in the NASCAR Sprint Cup, NASCAR Nationwide Series, NASCAR Craftsman Truck Series and ARCA RE/MAX Series, please send an email to sponsorship@roushracing.com or call 704-720-4685 and ask to speak to someone in our business development department.
I would like to advertise on RoushFenway.com.
If you would like to buy advertising space on RoushFenway.com or are interested in hearing about the various sponsorship opportunities on RoushFenway.com, please call 704-720-4600 and ask to speak to someone in our Internet Marketing department.
Help! I have questions regarding the free Roush Fenway Racing online fan clubs.
We have developed a special help section for the online fan clubs. Click here for detailed answers to your questions.
How do I get to the Bulletin Boards/Chat Room?
The bulletin boards are now located in our free online fan clubs. To access the online fan clubs, either enter your email and password in the fan club log-in area located on the upper right-hand side of your screen or click on the "Not a Member? Join Now for Free!" link located on the right-hand side of your screen under the Fan Club log-in box. Once you are registered, you will have access to your favorite driver's fan club page. On that homepage, you will see a link that says 'Bulletin Board', click on it to enter. Please note that you must be a member to post a topic.
I want to drive for Roush Racing, what can I do?
Thank you for your interest in 'Roush Racing: Driver X'. At this time, there are no immediate plans to hold another Gong Show driver search. However, keep checking RoushFenway.com for details.
I want to participate in the next 'Driver X' competition, how do I apply?
Thank you for your interest in 'Roush Racing: Driver X'. At this time, there are no immediate plans to hold another Gong Show driver search. However, keep checking RoushFenway.com for details.
I need help with my order from Team Caliber, what do I do?
Please note that Roush Fenway Racing no longer owns Team Caliber so you will now need to contact them directly via their website. To check on the status of an order or the availability of any merchandise, please call Team Caliber's Customer Service department during regular business hours, Monday through Friday from 8:30 am to 5:00 pm EST, at 1-888-332-9700. Their fax number is 1-704-720-4905.
If you prefer to contact them by email, please contact their customer service representatives at customerservice@teamcaliber.com. Please include your name and order number in your email.
If your address has changed, please call Customer Service at 1-888-332-9700.
I would like to work for Roush Fenway Racing/Roush Industries. Where do I send my resume?
Information is coming soon!
Does Roush Fenway Racing have an internship program?
Information is coming soon!
How can I obtain autographs from Roush Fenway Racing team drivers?
We encourage you NOT to send items in for autographs and would like to advise you that the best way to obtain an autograph from a driver is to go to a scheduled appearance. That said, if you still would like to send in merchandise and/or autograph requests, you will need to send your requests to the driver's shop. The shop addresses are as follows:
Sprint Cup Series
Greg Biffle, Carl Edwards, Matt Kenseth and David Ragan
4202 Roush Place
Concord, NC 28027
Nationwide Series
Carl Edwards, Ricky Stenhouse, Jr., Colin Braun, and Paul Menard.
122 Knob Hill Rd.
Mooresville, NC 28115
When you send in your request, it is required that you also send a self-addressed stamped envelope so your merchandise can be returned to you. If you are requesting a hero card, please include a 9x12 envelope with the proper postage as determined by the United States Postal Service with your request. . . this is a requirement in order to have your request processed.
Please note that Roush Fenway Racing is NOT responsible for items sent or lost, so again we discourage you from sending valuable items through the mail.
We appreciate your request and your interest in Roush Fenway Racing. Please remember that we receive a very large volume of autograph requests per week and that these requests can take up to 3-4 months to process.
Where do I send my requests for charitable donations?
Please email your charity and donation requests to charity@roushracing.com.
Please note, due to the nature of our business, we receive an overwhelming number of charity requests at our race shops each year. We try to respond to as many of these requests as possible in some way but we are unfortunately unable to help with every request we receive.
Unfortunately, due to the growing number of requests we are receiving, we are unable to fulfill all of them. Although we have no doubts that the efforts of the organizations requesting our assistance are worthwhile, we have been forced to implement a policy that will concentrate on those charities and organizations in North Carolina and Michigan, the sites of our corporate headquarters.
We thank you for your understanding and wish you the best of luck in your fundraising efforts.
How can I find out if any of the Roush Fenway drivers will be appearing in my area?
We post all appearances as we get them to the RoushFenway.com homepage. Appearance schedules are updated as they are received from the driver's representative. We usually get them about 2-3 weeks in advance of the date but sometimes it is only a few days in advance so you will need to check the page often.
Click here to go to the appearance page.
If there are none listed, that means there are no scheduled public appearances to date or we have not been given the updated information. Please note also that all driver appearances are subject to change without notice.
Can I get tickets/pit passes through Roush Fenway Racing?
Unfortunately, no. There is a common misconception that NASCAR teams have unlimited access to race tickets and pit passes. NASCAR strictly regulates the number of pit passes obtained by each team, therefore, we cannot obtain pit passes and/or tickets for our fans. Ticket sales are handled by each track individually. Please contact the track that you would like to attend for ticket information.
Where are your shops located?
Sprint Cup Series
Greg Biffle, Carl Edwards, Matt Kenseth and David Ragan
4202 Roush Place
Concord, NC 28027
Nationwide Series
Carl Edwards, Ricky Stenhouse, Jr., Colin Braun, and Paul Menard.
122 Knob Hill Rd.
Mooresville, NC 28115
Can I take a tour of the Roush Fenway Racing race shops?
The Sprint Cup shop (Greg, Carl, Matt and David) is closed to the public, but there is a viewing window in the lobby. They are open Monday through Friday from 8:00 am until 5:00 pm EST and are closed from 12:00 pm until 1:00 PM for lunch.
The Nationwide/CTS shop is closed to the public and there is NO viewing area.
Where are your museums located?
There are two Roush Fenway Racing museums. One is located at Roush Fenway Racing's headquarters in Concord, NC and the other is located in Livonia, MI. For more information, click here for North Carolina and here for Michigan.
I would like to hold my next event at the Roush Fenway Racing museum. Who do I need to contact?
For more information please visit the Roush Collection website.
I am interested in learning about the different event marketing opportunities your organization has available. Who do I need to contact?
Information is coming soon!
How can I book a Roush Fenway Racing show car for my event?
To get more information on booking a show car, from the homepage, click on 'Show Vehicles'. You may send an email request to the contact listed. Please note this section is in the process of being updated to include online show vehicle and event request processing.
How do I become a Roush Fenway Racing licensee?
Click here to apply or from the homepage, go to "Licensing". In that section, you will find an application that you can download and fill out. You must then send back the application for review. The Roush Fenway Racing licensing department will notify you if your application has been approved and they will instruct you on the next steps to take in the licensing process.
How do I find Roush Performance parts and automobiles?
You can get to the Roush Performance website by clicking on the Roush Performance link on the left-hand menu bar. The Roush Performance direct website address is www.roushperf.com.
Where do I go to buy used race parts?
You can get to our used parts site by going to www.RoushFenway.com and clicking the 'Used Parts' link on the left-hand side of the screen.
Where can I find Roush Fenway Racing merchandise besides on the website?
Roush Fenway Racing merchandise is available through www.teamcaliber.com and our trackside trailers. Roush Fenway Racing merchandise is also available through NASCAR Online and other licensed dealers.
When I bring up the site, I can't see certain parts. What do I do?
Please visit the Tech Help section on the front page of the website that has a list of frequently asked questions regarding the operation of the site. Please check the list thoroughly and see if your problem is addressed there. If not, you can send an e-mail to our technical department and they will help you with whatever problems you are having.
I can't see pictures on the website. What do I do?
Please visit the Tech Help section on the front page of the website that has a list of frequently asked questions regarding the operation of the site. Please check the list thoroughly and see if your problem is addressed there. If not, you can send an e-mail to our technical department and they will help with whatever problems you are having.
I don't see any of the buttons to help me navigate around the site. What do I do?
Please visit the Tech Help section on the front page of the website that has a list of frequently asked questions regarding the operation of the site. Please check the list thoroughly and see if your problem is addressed there. If not, you can send an e-mail to our technical department and they will help with whatever problems you are having.
Some of the information on the site looks outdated, what's up?
This could be for several reasons. First, you may need to clean out your 'cache'. To do this, open up your web browser and go to 'Tools' then go to 'Internet Options'. There should be a section regarding 'Temporary Internet Files'. Click on the button that says 'Delete Files'. This will erase all of your saved files that may have been updated since last viewed. Once finished, click 'Ok' and then refresh your page. You should be all set.
Second, you may see outdated information because we are in the process of updating pages and we just haven't published them yet. This is more common at the beginning of the week and before the Daytona 500 when we are completely updating the website for the new season.
